Your Privacy

Mercure Melbourne Caroline Springs understands that privacy is important to you and wants your experience online to be as enjoyable and safe as possible. This privacy policy describes how Mercure Melbourne Caroline Springs handles your personal information generally and when you use this web site (the "Site").

What personal information is collected?

Visitors to the Site provide various kinds of information in several different ways. Some visitors choose to submit personal information through subscription and entry forms, booking forms and requests for more information, either through e-mails, response devices or other methods. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, your name, e-mail address or information about what you like and do not like. When booking accommodation on-line or paying for other goods or services, we may request your credit card number to complete the transaction or your mailing address to ensure delivery.

Similarly, guests at our hotels and other individuals may provide information to Mercure Melbourne Caroline Springs.

Mercure Melbourne Caroline Springs will generally not collect sensitive information about you such as details of your race, political beliefs, religion or health. However this may be required where we are providing you with specialised services (such as access requirements for a disability).

We need this personal information in order to provide you with our products or services, and so we can provide you with a broad range of information in relation to tourism, hospitality and services and to assist in delivering a better service to you.

This information will be recorded by the hotel or business to which it is given and updated by that hotel or business when additional information is supplied or upon request from you. The contact details of a hotel or business are available when you obtain services from that a hotel or business.

Use of personal information

Mercure Melbourne Caroline Springs uses the personal information collected to provide you with our services and to assist in making your experience with Mercure Melbourne Caroline Springs a satisfying one. Information is also collected to establish and maintain proper business records.

Your personal information may also be used by Mercure Melbourne Caroline Springs to notify you about new products, services or promotions in the tourism, hospitality or services industries from time to time.

Mercure Melbourne Caroline Springs’s guests have the ability to make reservations via the accorhotels booking facility included as part of the Site. The benefit of this booking facility system is that you can make a reservation at any time, 24 hours per day. If you choose to make a booking via the telephone and you make your call outside usual business hours in the country from which you are calling, you may be talking to an operator from overseas but your personal information collected at that time will only be used to process your booking and as otherwise described in this privacy policy.

Will your information be given to anyone else?

You should be aware that from time to time, members of Mercure Melbourne Caroline Springs may have a minority interest in other companies in the tourism, hospitality or services industry. Such companies now include Allegiance Marketing Pty Ltd (which markets Accor Advantage Plus) both of which is part owned by AAPC Limited. Your personal information may be transferred to those companies and others in which members of Mercure Melbourne Caroline Springs have a minority interest for the purpose of promoting the services and products which these companies offer. Those companies can be contacted if you elect to stop receiving such information at any time.

All personal information collected by Mercure Melbourne Caroline Springs is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, personal information may also be disclosed outside Mercure Melbourne Caroline Springs.

For example, we may disclose personal information to third parties to whom Mercure Melbourne Caroline Springs contracts out specialised functions (such as mailing houses and printing companies). In such cases we will require an undertaking from such persons to comply with applicable privacy legislation and that they do not use the personal information for any purposes beyond the scope of our contract with them. Personal information may also be disclosed to third parties for the purpose of completing your transaction with us (for example, your credit card provider), providing the goods or services you have requested (for example booking a tour or acommodation for you where the supplier is not part of Mercure Melbourne Caroline Springs) and for the purposes of associated administration (for example frequent flyer number and expenditure details will be sent to the relevant airline).

Mercure Melbourne Caroline Springs will also disclose personal information when required by law and may disclose it when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.

Use of cookies

The Site uses cookies exclusively for session management. These temporary cookies serve to identify the user during each individual visit to the site ("session"). This is a built-in feature of Active Server Pages (ASP) technology. These cookies are temporarily stored in the user's browser throughout the course of each individual session. No other use is or can be made of the information contained in these cookies, and there is no trace of individual sessions.

External links on our site

Other companies, which place advertising or links on the Site, may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the technical operation of the Internet, Mercure Melbourne Caroline Springs cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.

Similarly, there may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this privacy policy. Mercure Melbourne Caroline Springs takes no responsibility for any privacy policies or practices of any web sites accessible from the Site, whether or not such practices conform to privacy policies of those sites.

Removal from our lists

If you do not want to receive e-mail or posted offers from Mercure Melbourne Caroline Springs generally please let us know by sending an e-mail message to H6615-re01@accor.com. If you want to be removed from our mailing list, please provide Mercure Melbourne Caroline Springs with your complete name and address. If you follow the instructions for "un-subscribing" included as part of Accor's regular e-mail offers, your name will be removed from the mailing list for that publication/e-mail offer only.

Access and correction

You may have a right to seek access to information, which Mercure Melbourne Caroline Springs holds about you. You may also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you wish to access information held by Mercure Melbourne Caroline Springs generally, then you should address your request in writing to Mercure Melbourne Caroline Springs’s Marketing Department.

Please note that in the interests of protecting the privacy of all Mercure Melbourne Caroline Springs customers, if you request details of any personal information held by Mercure Melbourne Caroline Springs, we will need to identify you properly. To do this, we may telephone you or require your current name and address (including any former addresses that may assist in identification) and a copy of a form of identification such as a current driver's license, passport or national identification card.

We will assume, unless you tell us otherwise, that your request relates to our current records about you. This will include the personal information about you, which is held on our databases and files. Generally, we will not charge you for our costs of providing access to our current records about you. For legal and administrative reasons, Mercure Melbourne Caroline Springs may also store records containing personal information in its archives. You may seek access to the records held by Mercure Melbourne Caroline Springs which are not current records, but if you do so, we may charge you for the cost of providing access.

If you are of the view that personal information about you is not accurate, complete or up to date, please provide Mercure Melbourne Caroline Springs's Privacy Officer with your request for correction (contact details are set out below). Any requests for correction will be dealt with promptly.

Is personal information stored safely?

Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorised access, destruction, use, modification or disclosure.

Contacting us

If you have any questions or comments about this privacy policy or about how Mercure Melbourne Caroline Springs has handled personal information about you, please contact Mercure Melbourne Caroline Springs:

Phone: +61 3 9205 9930
Fax: +61 3 9205 9905;
E-mail: H6615-re01@accor.com

Mercure Melbourne Caroline Springs
234 Caroline Springs Boulevard
Caroline Springs
Melbourne, Victoria, 3023

Changes to the privacy policy. The privacy policy may change from time to time. The policy was last updated on 4 August 2009.